Right of withdrawal

Right of withdrawal for Consumers and model withdrawal form

a) Right of withdrawal for Consumers within distance selling contracts / conclusion of contracts in online-shop

Consumers – Consumer is every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession – may withdraw from their contractual declaration within contracts for valuable consideration under following conditions:  

In case of contracts for one or more goods that can be shipped in parcels that shall reach the Consumer in a single delivery, which are supplied separately or provided to the Consumer in several separate consignments:   
Withdrawal instructions

Right of withdrawal 

You have the right to withdraw from this contract within fourteen days without giving reason.

The withdrawal period will expire after fourteen days from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Protected GmbH, represented by the Managing Director Christian Rump, Wreedenschlag 2-4, 25488 Holm, telephone: 04120 708010, e-mail: mail@protected.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. letter sent by post or e-mail). You may use the attached model withdraw form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Effects of withdrawal 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of such reimbursement.    

We may withhold the reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handing other than what is necessary to establish the nature, characteristics and functioning of the goods.

b) Model withdrawal form

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To: 

Protected GmbH
Wreedenschlag 2-4
25488 Holm, 

E-mail: mail@protected.de

- I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/provision of the following service (*)

- Ordered on(*)/received on (*)

- Name of consumer(s)

- Address of consumer (s)

- Signature of consumer(s) (only if this form is notified in writing)

- Date
(*) Delete as appropriate

Change Language

  • Deutsch
  • English
Direct buy
Der grne Punkt
Trusted Shops

In order to optimize our website for you and to be able to continuously improve it, we use cookies. By continuing to use the website, you agree to the use of cookies.

Further information about cookies from our domain can be found in our Cookie Policy

(Only load technically necessary cookies)