Accessibility Statement
Protected GmbH is committed to making its online shop accessible in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the Ordinance on the Accessibility Strengthening Act (Barrierefreiheitsstärkungsverordnung – BFSGV).
This accessibility statement applies to the online shop at https://protected.de/.
Description of the Service
Protected GmbH operates an online shop at protected.de offering products for the protection, storage, care and shipping of music and data media.
Our product range includes, in particular:
accessories for vinyl records, singles, CDs and other music and data media
protective sleeves and inner sleeves
storage and archiving solutions
care and cleaning products
shipping boxes and other packaging and shipping supplies
bags and transport solutions
additional accessories for collectors, retailers, DJs, archives and music enthusiasts
Customers can select products in our online shop, add them to their shopping cart and place their order online.
Descriptions and Explanations Required to Understand How the Service Is Provided
How to Place an Order
Customers can find the products they are looking for by using the navigation menu, the search function or the relevant product categories.
The product pages provide information about the respective products, for example regarding design, material, dimensions, scope of delivery and price.
The desired products can be added to the shopping cart. The order can then be completed via the checkout process.
During this process, the information required to process the order is requested, in particular the delivery address and payment method.
After completing the order, customers receive an order confirmation.
Customers also have the option of creating a customer account where they can, among other things, view and manage their personal data, delivery addresses and previous orders.
If customers have any questions about products or their orders, our customer service team can be contacted by telephone or email.
How Our Website Meets Accessibility Requirements
We continuously work to ensure that our online shop is designed so that it can be perceived, operated, understood and accessed by as many people as possible, regardless of individual limitations or disabilities.
In doing so, we take into account in particular the requirements of the German Accessibility Strengthening Act (BFSG), the Ordinance on the Accessibility Strengthening Act (BFSGV), as well as the relevant technical requirements for accessible online services.
Our measures include, in particular:
a clear and comprehensible website structure
understandable navigation and product presentation
keyboard accessibility of essential functions
appropriate labelling of controls and form fields
sufficient readability of text and controls
support for assistive technologies where technically possible
understandable information throughout the ordering and payment process
continuous review and improvement of the online shop
Compliance Status
The website protected.de is continuously reviewed and further developed with regard to its compliance with the requirements of the BFSG and BFSGV.
At present, individual areas and functions of our online shop may not yet be fully accessible. We are working to identify existing accessibility barriers and eliminate them step by step.
In particular, full accessibility cannot currently be guaranteed in every case for complex interactive functions, older content or technically integrated third-party content.
If we become aware of specific accessibility barriers, we will review them and endeavour to implement appropriate technical or editorial improvements as soon as reasonably possible.
Third-Party Content
Our online services may contain links to or technically integrated content provided by external third parties.
As we do not have full control over the accessibility of external websites, documents or third-party services, we cannot guarantee their accessibility in every case.
Preparation of This Accessibility Statement
This accessibility statement was prepared on 1 September 2026.
The statement is reviewed regularly and updated in the event of significant changes to our online shop or to applicable legal or technical requirements.
Feedback and Contact Details
If you encounter accessibility barriers on our website or experience difficulties accessing content or functions within our online shop, please contact us.
We welcome your feedback and will endeavour to review reported accessibility barriers and remedy them wherever possible.
Protected GmbH
Wreedenschlag 2–4
25488 Holm
Germany
Email: mail@protected.de
Telephone: +49 4120 708010
Market Surveillance Authority
The competent market surveillance authority for the accessibility of products and services is:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services
(Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – MLBF AöR)
Carl-Miller-Straße 6
39112 Magdeburg
Germany
Email: kontakt@mlbf-barrierefrei.de
Telephone: +49 391 289 230 23